Returns & Exchange

At Carole, we are committed to providing the best experience for our customers. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may return items within 15 days of receipt. To be eligible for a return, the item must be unused, in the same condition you received it and in its original packaging.

Returns process

To initiate a return, please contact us at info@carolethriftshop.com. We will provide you with the necessary instructions for returning the item.

Return shipping costs

Please note that return shipping costs are the responsibility of the customer. These costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from the amount refunded.

Refunds

Once we have received and inspected the returned item, we will send you an e-mail to confirm receipt. We will also inform you whether your refund has been approved or rejected. If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Questions

If you have any questions about our return policy, please contact us at info@carolethriftshop.com.